Visit Prep Checklist

Keep in mind that a virtual tour video shoot is like an open house.  The camera will capture all aspects and details of the property.  Due to this immersive process, the customer should ensure the entire area is well presented. The virtual tour production team and any other pre-designated technicians or volunteers should be the only people on site during production.  For hard-to-control spaces, please provide an on-site staff member to assist with traffic control during the shoot.  Aero Services of Virginia is not responsible for cleaning/moving unwanted objects or preparing spaces. Please have the location ready by following the checklist below.


  • Doorways between spaces must remain open, all other doorways should be closed.
  • Move any staff/owner vehicles from the driveway and park away from the property to be captured.
  • Place garbage bins and anything that is not attached in garage or out of sight.
  • Straighten outdoor furniture.
  • Cut grass and remove all weeds from cracks in concrete.
  • Ensure that all signage is up-to-date and appropriate.
  • Remove any unwanted items.
  • If shooting during business hours, make sure that guests are informed or kept from the area.


  • Doorways between spaces must remain open, all other doorways should be closed.
  • Turn on ALL inside lights, including lamps, under counter lights and stove lights.
  • Replace any burned out bulbs.
  • Open all drapes and blinds on windows with a good view.
  • If blinds are down, ensure they are all equally angled.
  • Close all toilet lids, cabinet doors and shower doors.
  • Remove all personal photos, artwork, jewelry or sensitive items that you don’t want included.
  • Leave doors open to rooms that you want included in the virtual tour, and close doors to rooms that you don’t want included.
  • Conceal cords. Unplug them from the wall if needed (except lights).
  • Turn all televisions off.
  • Remove any clutter.
  • Remove hanging mirrors at the end of hallways, or place tall potted-plants in front of them. This helps keep the camera from being obvious in mirrors when mirrors cannot be avoided.
  • Advise us if there are any detached rooms/suites that aren’t accessible from indoors.


Store all removed items in closets, cabinets or an area that won’t be captured during the 360 photography/3D scans. 

Please note that while we do our best to avoid capturing the camera in mirrors and reflective surfaces, sometimes it cannot be avoided. Matterport is a proprietary reality capture system meaning that everything present in a room that can’t be hidden or moved may be seen, and due to technical limitations cannot be removed or corrected in Photoshop after the shoot.

The Matterport Pro2 3D camera is designed for indoor use. Outdoor scanning in 3D is conditional to direct sunlight & weather conditions. IR and UV light interference causes errors and misalignment. Dawn, dusk, and overcast are the best conditions for outdoor 3D scanning. If a 3D scan cannot be done, 360° panoramic views will be captured instead.